Privacy Statement

Enterprise Parking Solutions Ltd takes your privacy seriously. As such we have put together this privacy statement for your information. If you have any questions, complaints or want to exercise any of your rights as detailed below, please contact our data protection officer:

dpo@enterpriseparking.co.uk, Tel: 0845 527 0522 

The contact information for the Data Controller is:

Enterprise Parking Solutions Ltd, 71-75 Shelton Street, London, WC2H 9JQ.

info@enterpriseparking.co.uk, Tel: 0845 527 0522 

What information do we collect?

Clients

If you are subscribing to or receiving one of our services we process the following information:

•             Contact name

•             Contact phone

•             Contact email

•             Contact address

•             Site (Parking Area) address

We require this information to provide you with your requested services and therefore will process this data for our contractual obligation. 

Parking Charge Notice Receiver

If you have parked at one of the locations we are monitoring, we will process the following information from you:

•             Vehicle Registration Mark (VRM) 

We are processing this data on behalf of our contracted land owner. We require the collection of VRMs to ensure compliance with advertised parking area conditions. 

This information is kept according to the following schedule:

•             VRM data held on file for permitted parking will be held as long as the client remains active.

•             VRM data that has not formed a contravention will be kept for up to three months (monthly purge for data preceding two months of age).

•             VRM data that has formed a contravention will be held for up to seven years to facilitate debt collection and DVLA audits. 

We will request from the DVLA database the following information in the case that a breach of advertised parking conditions has been detected or reported:

•             vehicle keeper name and address 

In the case that a parking charge remains unpaid after 28 days we may append additional data including:

•             email address

•             landline telephone number

•             mobile telephone number 

This information is only obtained in case of a parking contravention and is kept for seven years in accordance with our retention policies.

We are processing this data on behalf of the land owner to ensure compliance with advertised parking area conditions. 

Sharing Information with Others

Clients

We retain your data as described above and may email you from time to time with any changes to our services or any additional services that may become available in the future. We do not share any of your data with others for any purpose other than with those companies necessary to carry out the services being provided. 

Parking Charge Notification Receivers

We do not share any of your data with any third parties for any purpose related to advertising or marketing activities. We do share your data with those companies necessary for the issuance of Parking Charge Notices and the recovery of any outstanding parking charges in the event they remain unpaid. 

DVLA

As part of our service we may be audited from time to time by the DVLA. We will have to provide justification evidence for any VRM data lookups that are selected during this process, and your information will be checked by the DVLA for its correct usage, storage and retention as per their requirement guidelines. This information is not shared with anyone other than the DVLA.  

Your rights

You have the right to obtain, free of charge, a copy of all the data we hold on you as well as to correct this data if you deem it to be incorrect or incomplete.

To access your rights, please contact our data protection officer whose contact details are displayed at the top of this notice.

We will respond to your request within four weeks of receiving it.

We may request proof of your identity to safeguard your privacy and that of any other persons we hold data for. 

If your requests are excessive in nature, too frequent or otherwise disruptive, we reserve the right to charge you for your request. If this is the case, we will inform you accordingly. 

Further complaints

If you are of the opinion that we have not handled a complaint or access request correctly and we cannot come to an agreement on the matter, you are advised to contact the Information Commissioners Office (ICO) to register your complaint with them. 

CCTV cameras in operation

CCTV cameras may be in operation in parking areas under our operation to enforce the advertised parking conditions. Our cameras will detect and register your VRM to allow us to detect and enforce breaches of these conditions. This is done to fulfill our contractual obligations with land owners and for the legitimate interest of parking area owners. Your data is being processed by Enterprise Parking Solutions Ltd 

Privacy Statement Updates

We may update this Privacy Statement as and when required if or when either (1) changes occur to the law or (2) the services offered by the company change. This statement remains in force until the updated statement is published. 

Cookies

A “cookie” is a small data file that is stored by your Web browser on your computer or handheld device. Cookies contain a small amount of information that is transferred to your computer’s hard drive or storage media on the device used to access the Website. They help us to improve our Website and to deliver a better and more personalised service. We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer or other similar devices and/or other tracking techniques (including unique identifiers for your computer or device). 

Cookies necessary for the operation of the website

Some of the cookies we use are essential for parts of the Website to operate and are already set. These are strictly necessary and without them, the Website cannot operate as intended.  

Other use of cookies

Where you consent to us doing so, we also use cookies and other such tracking techniques to compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website (we cannot identify you personally in this way). 

Cookies outside of our control

We use Google Analytics which sets a number of cookies in order to evaluate your use of our Website and enable us to carry out actions including (but not limited to): Tracking the number of visitors; Monitoring the number of users; Analysing popular content. 

Google stores the information collected by these cookies and may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using our Website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. See this link for how to reject or delete this cookie: http://www.google.com/intl/en/privacypolicy.html

Browser settings

Most internet browsers are automatically set up to accept cookies, but you can set your browser to refuse a cookie or ask your browser to show you where a cookie has been set up. Find out how to disable/enable cookies by clicking on the “Manage Cookies” section of the Interactive Advertising Bureau UK website on the following link http://www.allaboutcookies.org. You can also refer to the help tab in your browser for more information on disabling or enabling cookies. Unless you have adjusted your browser settings so that it will refuse cookies our system will issue cookies when you visit our Website.

 


Enterprise Parking Solutions
info@enterpriseparking.co.uk
08455 270 522
Enterprise Parking Solutions Ltd
Registered in England Co No. 10657971
Registered address 71-75 Shelton Street, London, WC2H 9JQ